Frequently Asked Questions

A-1 Auto Collision is pleased to have the opportunity to service your vehicle. We will make every effort to have it repaired correctly in the shortest time frame possible. Below are some frequently asked questions. If your question isn’t listed below, please do not hesitate to contact us at 1-978-256-9620. We will be happy to answer them for you. We are dedicated to serving you at all times.

What is an estimate?

An estimate is an attempt to accurately asses the damage of your vehicle based on visible damage and the current cost of the parts and labor to repair those damages. Unfortunately even with today’s sophisticated equipment and our years of experience, it is still especially difficult to judge hidden damages accurately. The cost of parts also decreases and increase periodical, which will affect the original estimate. We Will keep you informed of any adjustments of course all estimates are free of charge.

What does A-1 Auto Collision need the estimate from my insurance company?

The estimate provided by your insurance company insures us that they have included all necessary repairs to your vehicle. In the events that we find hidden damage we will contact you your agent immediately so that your settlement will reflect any additional repairs.

What is a "Supplement Appraisal"?

While repairing your vehicle, we may discover additional damage not included in the original estimate. It is also possible that we will not need to perform work original estimated. When this occurs, a supplemental appraisal is required to adjust the original estimate. If worked performed is “customer pay”, then you are responsible. If this repair order is going through your insurance company, it is their responsibility to send out an adjuster promptly to approve these supplemental repairs and determine if they will be recovered by your policy. We will make every effort to contact you personally. However, there are occasions when we are unable to make contact with you and it is necessary that we continue repairing your vehicle.

Do you have the parts needed to repair my vehicle?

Every effort is made to stock the widest range of parts possible however delays can occur. The most common delay is completing the repairs on a vehicle is waiting for ordered parts from a manufacturer. And despite rigorous quality control standards manufacturers sometimes ship wrong or danged parts. Because we will only repair your vehicle with the correct, quality parts, discovery of a bad part cause delay. In the event of any delay, we will contact you immediately to inform you of the situation.

My insurance company wants to us "L.K.Q. Parts." What are they?"

L.K.Q means Like Kind and Quality. These parts are recycled or just made by another manufacturer. Therefore repairs made with L.K.Q parts do not affect the quality of the repair in some cases actually speed the process, due to their greater availability.

How long will it take to repair my vehicle?

We cannot guarantee a delivery date due to the complexity of collision repair. We try very hard to coordinate schedules, order parts ahead of time, and control the repair process productively and effectively. However, delays may still occur. For example ordered parts may be delayed or incorrect; insurance adjustments may need several days to review hidden damages; inclement weather may delay the proper drying of paints and other materials. Therefore all stated delivery dates are tentative. We certainly don’t want to make the promises we can’t keep. Our goal is to repair your vehicle correctly.

Who's responsible for payment of the bill?

If any of all your repairs are covered by your insurance company we will cooperate to the fullest to help you expedite the paperwork for these funds. However total and full payment is your responsibility and is required before any vehicle leaves the shop. All insurance drafts needed to be endorsed by all parties prior to release of vehicle. This is why it is so important that you do not deposite the check from your insurance company into your account. Waiting for this check to clear that bank could take several days delaying the delivery date. Simply bring the draft from your insurance company with the proper endorsements to A-1 Auto Collision. Amount in excess of $300 (including deductibles) require a money order or cashier’s check. We also accept major credit cards.

Is all work guaranteed?

Of course. We guarantee our workmanship for the life of the vehicle to the original owner. Manufacturers usually guarantee their parts for 90 days. Our parts guarantee must be limited to that provided by the manufacturer. Font-end alignments will be set to factory specifications at the time of delivery. Sorry we cannot guarantee previous rust repairs.

What is "The Important Difference?"

It’s more than just getting a low price. It’s the assurance that your car is getting repaired in a modern shop with state-of-the-art equipment. Knowing that your car is being serviced by certified experts who take pride in their workmanship. In short, it’s the peace of mind you get a A-1 Auto Collision knowing that your car is being repaired the right way… at the right price.